Client Support Representative

Location: San Diego, CA | Department: Account services

Position Summary
The Client Support Representative’s primary responsibility is to work directly with our accounts team in all areas of servicing our clients, including SEO and web marketing, and customer service. Client Support Representatives will handle account setup, account overview, and inbound inquiries and troubleshooting for clients using GoSite’s products. Client Support Representatives actively engage with our accounts team in account management, customer retention, customer service, troubleshooting issues, and client education in various aspects of internet marketing and web services provided by GoSite.

Position Responsibilities:

  • Handle inbound inquiries and troubleshooting issues for customers
  • Various SEO and online marketing tasks
  • Work in a team environment with our account managers
  • Serves as a liaison for client related questions and issues
  • Promptly attends to customer retention matters
  • Troubleshoot any technical issues / customer support issues via phone and email
  • Document all interactions with customers
  • Perform any other duties as assigned

Requirements:

  • Bachelor’s Degree OR 1-2 years in the online marketing field
  • Very strong communication & writing skills
  • Thrives in both team & individual working environment
  • Proficient analytical skills
  • Customer service mindset, sales skills also useful in this position
  • Proficient with Google Business applications and CRM applications
  • Strong organization skills and attention to detail
  • Advanced problem solving skills
  • Ability to troubleshoot issues independently or within team setting
  • Ability to learn quickly and be resourceful
  • Strong multi-tasking skills
  • Works well in a team environment
  • Ability to have FUN and stay positive

 

Email resumes to: careers@gositeinc.com

Digital Marketing Account Manager - Client Services

Location: San Diego, CA | Department: Account Services

Position Summary
The Account Manager’s primary responsibility is to work directly with our accounts team in all areas of servicing our clients, including SEO and web marketing, and customer service. Account Managers actively engage with our accounts team in account management, customer retention, customer service, troubleshooting issues, and client education in various aspects of internet marketing and web services provided by GoSite.

What we offer:

  • Benefits including Paid Sick Leave & Medical/Dental Insurance
  • Lots of room for advancement & growth within the company
  • A startup culture where we love to have fun!

Position Responsibilities:

  • Serve as main point of contact for a large group of clients
  • Various SEO and online marketing tasks
  • Answer inbound inquiries from current customers
  • Work in a team environment with our account managers
  • Serves as a liaison for all client related questions and issues
  • Promptly attends to customer retention matters
  • Troubleshoot any technical issues / customer support issues via phone and email
  • Document all interactions with customers
  • Perform any other duties as assigned

Requirements:

  • Bachelor’s Degree OR 1-2 years in the online marketing field
  • Very strong communication & writing skills
  • Thrives in both team & individual working environment
  • Proficient analytical skills
  • Customer service mindset, sales skills also useful in this position
  • Proficient with Google Business applications and CRM applications
  • Strong organization skills and attention to detail
  • Advanced problem solving skills
  • Ability to troubleshoot issues independently or within team setting
  • Ability to learn quickly and be resourceful
  • Strong multi-tasking skills
  • Works well in a team environment
  • Ability to have FUN and stay positive

Email resumes to: careers@gositeinc.com

Digital Marketing Sales - Account Executive

Location: San Diego, CA | Department: Account Services

Position Summary
Account Executive will be responsible for new business development and customer acquisition. Account Executives will do outreach to small businesses to asses their marketing needs, and if a need is established the Account Executive will schedule a time to give a product demonstration. Account Executive will give product demonstrations to prospects on the computer and sign them up for GoSite’s products. Account Executives will be required to hit monthly and quarterly quotas, help retain and maintain existing client base, and for doing so will be rewarded with a lucrative bonus structure, in addition to a base salary.

Location
San Diego, CA – Mission Valley

What we offer:
• Base Salary + Commissions/Bonuses
• Health/Dental Insurance
• Paid Sick Leave
• Startup environment with lots of room for advancement & growth within the company

Position Responsibilities:
• Making outreach calls to small businesses to introduce GoSite
• Conducting web presence assessments for business owners
• Speaking with business owners about the products we offer
• Consult with business owners and provide product recommendations
• Provide product demonstrations to businesses
• Demonstrate advanced product knowledge and advantages of digital marketing

Requirements:
• Excellent Presentation Skills
• Outgoing personality and easy to have conversations with
• Assertive personality, persistent, and a great listener
• Very coachable
• Very confident communication skills
• Comfortable making outreach calls to small businesses

 

Email resumes to: careers@gositeinc.com