All Messages in One Place
Consolidate all small business instant messaging into one mobile-friendly dashboard
Stay on top of Facebook messages, Google messages, texts, web chats, and more
Respond to customer questions quickly
Get more jobs
Provide immediate customer support
Receive and respond to all messages on one single dashboard.
Integrated across our suite of business solutions, GoSite’s messenger tool makes it easy to connect with customers the way they prefer, whether that be Facebook Messenger, Google messages, web chat, or text.
Too often, service business owners are too busy to keep up with every customer question and request. Social media and search engines make it easy for people to interact with your business, but if you’re not monitoring those requests, you’ll lose business.
With GoSite, you can easily respond within minutes and hours of messages from prospective or returning customers.
And best of all, you can give our customers quick replies directly from the GoSite Messenger dashboard. Gathering customer feedback and providing white glove customer service support has never been easier. You can save hours of time while being more engaged with your customers.
Today, customers want to feel that they can trust their service providers to meet their needs and answer their questions in a timely manner. In many cases, customers base their purchasing decision on how quickly a business will respond to their inquiry for a quote or scheduled appointment.
In a recent survey, 85% of respondents prefer messaging over a call or email.
90% of customers open a text within 3 minutes.
¾ of people now prefer live-chat over any other marketing communication channel.
70% of people doing mobile searches take action in less than 60 minutes.
Over 90% of customers expect to be able to shop, engage, and buy from their mobile devices.
Sources: Forbes, JD Power, Tech Jury, Gartner, Convince & Convert, Businesswire, Incisiv
01 Google Messages, Facebook Messages, Texts, & More
Keeping track of all your customer interactions can now happen in one mobile-friendly dashboard.
Enjoy the convenience of having one place to receive and respond to all messages across Google, Facebook, SMS, your website, and even Thumbtack.
02 Close More Business
Depending on the job and urgency, most homeowners go with the first service provider that responds professionally to their requests.
With GoSite, it's easier than ever to receive and respond to new customer requests, putting you hours and days ahead of your competition.
03 Delegate Customer Inquiries
GoSite lets you assign chat threads to specific team members for more efficient client interaction, or you may wish to have one team inbox monitored by multiple people to ensure quick responses.
Either way, GoSite maintains an archive of all the messages across your organization.
04 The Ultimate Business Management App
With GoSite, you can connect Messenger with your mobile-friendly invoices, Payments, Reviews, GoSite chatbot, and small business CRM.
You can share review request, estimate, invoice, and payment links instantly from Messenger, sending them to customers on their preferred mobile channel.
The GoSite app is the small business messenger tool you need to scale your small business the right way.
Increased their sales
Found more joy in their craft
Successfully overcame extreme economic conditions
Source: U.S. Chamber of Commerce
GoSite is the customer messenger platform of choice for today’s top owner-operators.
Heating, ventilation, & air conditioning
Electrical wiring maintenance & repair
Qualified home & building inspectors
Home, appliance, & general repair
Pest control & exterminators
Vehicle exterior & interior cleaning
Power & pressure washing Services
Residential & Commercial Cleaners
CMLs, RSTs, & more
Residential packing, moving, & delivery
Lawn & ground care, irrigation
Residential & commercial painting
Vehicle maintenance & repair
Vehicle body, collision, & paint repair
Winter 2023 Awards
⭐ Best in Support ⭐ Best in service ⭐ Best in class
Does GoSite Messenger work with multiple texting platforms?
The Messenger tool consolidates your business' text, Google Business Messenger, Facebook, Messenger widget, and Thumbtack conversations into one place, allowing you to stay in touch from your desktop or mobile device anytime, anywhere.
Can I assign client interactions to different employees so they can manage communications personally?
100%. You can add team members in your business settings then assign specific clients to those team members.
Can I add the GoSite chatbot to my website?
Absolutely. You will be able to generate simple code with one click that you can copy and paste into your website.
Can I set up automated replies?
Yes. You can customize color templates and messaging for automatic responses. The Messenger widget announcement message is the automatic message that pops up from the chat icon on your website to entice your website visitors to get in touch.
Can I create pre-formatted texts or instant messages for standard requests or common questions?
Totally. GoSite messaging allows you to create premade response templates which you can send with just a click. They are very popular for users wanting to send reviews and payment requests.
Have more questions?
Check out GoSite’s Knowledge Base for more information on how the Messenger tool works.