customer-experience

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21 Customer Loyalty and Retention Statistics to Know in 2021

Customer loyalty and retention have been instrumental in keeping small businesses’ doors open amid 2020’s craziness and ...
Jan 13, 2021 5 min read
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7 Ways Excellent Customer Service Boosts Your Business

At the end of the day, we’re all consumers. We all purchase products. We all make returns. And we all know that having ...
Jan 08, 2021 5 min read
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The 12 Industries of Christmas: Unique Gift Ideas from ...

The holiday season is here and GoSite is all too excited to showcase our gratitude for the service-based companies we ...
Dec 17, 2020 6 min read
Store clerk holding up a loyalty rewards card.

How Your Small Business Can Set Up Digital Loyalty Cards on ...

Since many small businesses are running entirely online or constantly looking for ways to minimize physical contact ...
Dec 08, 2020 5 min read
website chatbot

10 Essential Features for a Website Chatbot

Do you have a website chatbot? If not, it might be time to consider investing in one. Chatbots have revolutionized the ...
May 18, 2020 5 min read

How to Write an Apology Letter to Customers (Examples ...

In 2018, KFC had a huge problem. A supply chain issue caused problems for nearly 90 percent of its UK locations. The ...
Mar 14, 2020 5 min read
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