There are 2 things that impact whether or not ranking high will be difficult:
If there's high demand for your services in your area, and you have few to no competitors online, then getting to the top will be fairly easy.
But if you have a lot of competitors online, you'll have to work a bit harder. The good news is that it can be done.
To get started, visit google.com/business and create your very Google Business profile.
The next step is to verify your business profile. For local businesses, Google typically verifies your account via a mailed postcard or video verification.
For more detailed steps on creating and verifying your Google Business profile, check out our blog here.
If you've taken all the appropriate steps and still aren't verified, you should contact Google Support right away. Check out this video below to see how to get help from Google.
The most important information you need on your Google Profile is:
After that, the more relevant information you can add, the better. We recommend the following:
Having a nice-looking, Google-friendly website shows customers that you are reputable business. It also gives you a digital presence that you control 100%.
On your website, make sure you have the following:
While Google is the most important online listing to set up, there are many other online directories than can help you perform well in Google searches.
For an exhaustive guide on listing your business on as many directories as possible, check out this blog.
For most businesses, reaching 20 positive reviews is the first major milestone to having a stellar Google presence.
When asking customers for reviews, encourage your customers to share details about their experience. Google loves specific, detailed reviews that mention...
Replying to customer reviews shows customers that you care about them. Also, it helps you boost your Google ranking.
When you get a negative review, don't be defensive. Be kind and professional. Use your reply to proactively resolve the issue.
When you get a positive review, thank the customer by name (if you know their name) and mention something specific about the service you rendered them.
For a full guide on how to respond to online reviews, check out our blog here.
For every online profile and web presence, keep tabs on your business information. If you make a change to your business, make sure that change is reflected everywhere online.
Google is more likely to put your listing above others when your business info is consistent across all places you've published your business online.
Did you know that you can publish posts on your Google profile just like you would on Facebook? You can, and you should!
Share new services, promotional pricing, success stories, and more. Not only will Google reward you, but customers who find you online will see your posts and take that information into account when deciding who to call.
How many reviews will it take for you be #1 on Google? Well, that depends.
First, you'll need to take a look at the competition. How many competitors also have a thriving Google Business profile? And how many reviews do your competitors have (pay careful attention to those ranked on the first page of results)?
Second, keep in mind that positive reviews help you most when...
So both the quantity and quality of your reviews matter a great deal. Focus on getting as many or more positive reviews as your top competitors. And if you ask your customers to mention specifics, you may overtake your competition faster than you think.
As you embark on this task, don't be discouraged by the occasional negative review. Every great business has them. Just focus on professional, proactive replies and continue gathering those happy customer reviews.
Lastly, do NOT ever buy or post fake reviews. Google algorithms are smart enough to catch them. Not only will you not rank well with these reviews, but you also risk having your Google profile suspended.
Ranking at the top of Google will take regular effort. Growing your online reviews is a key part of your Google strategy.
Most people are more than happy to leave you a positive review if you remember to ask. Consider putting a simple process in place that ensures every happy customer gets a review request.
After sending that initial request, you should also follow-up with that request.
Doing these things is certain to pay off with more and more positive reviews. And the more positive, detailed reviews you get, the higher you'll rise in search results.
For help on building your review request process, check out our full-length blog here.